Refund policy

Return & Refund Policy

Effective Date: 15

At Peak Store, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, refunds, and exchanges.

1. Return Eligibility

You may request a return if the following conditions are met:

The return request is made within [15 DAYS] of receiving your order.
The item is unused, unworn, and in its original condition.
The product is returned with all original packaging, tags, accessories, manuals, and any complimentary items.
Proof of purchase (order number or receipt) is provided.

We reserve the right to refuse returns that do not meet these requirements.

2. Return Timeframe

Return requests must be submitted within [15 DAYS] from the date your order was delivered.

Once your request is approved, the returned item should be shipped back within [15 DAYS] or as instructed by our customer support team.

3. How to Start a Return

To request a return:

Contact our customer support at [EMAIL ADDRESS].
Include your order number, the reason for the return, and photos if the item is damaged or defective.
Wait for return authorization and shipping instructions before sending your item back.

Returns sent without prior approval may not be accepted.

4. Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

Your refund will be issued to your original payment method whenever possible.
Refunds are typically processed within 15 after approval.
Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

Any original shipping charges, customs duties, or additional service fees may be non-refundable unless otherwise required by law.

5. Exchange Policy

If you received the wrong item, a damaged product, or wish to exchange an eligible item for a different size or color (where available), please contact us at [EMAIL ADDRESS].

Exchanges are subject to:

Product availability
Return eligibility requirements
Successful inspection of the returned item

If the requested replacement is unavailable, a refund or store credit may be offered, depending on our policy.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect:

Contact us within [15 DAYS] of delivery.
Email [EMAIL ADDRESS] with your order number and clear photos of the product and packaging.
We will review your request and, if approved, arrange a replacement, exchange, or refund at no additional cost to you.

7. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Gift cards
Downloadable or digital products
Personalized or custom-made items
Perishable goods
Personal care, beauty, or hygiene products that have been opened or used
Items marked as "Final Sale" or "Non-Returnable"

Additional product-specific restrictions may apply where permitted by law.

8. Return Shipping Costs

If the return is due to our error (such as receiving the wrong, damaged, or defective item), Peak Store will cover the return shipping costs.
For all other eligible returns, the customer is responsible for return shipping costs unless otherwise stated.
Original shipping charges are generally non-refundable unless required by applicable law or due to our error.

9. Late or Missing Refunds

If you have not received your refund after the expected processing period:

Check your bank account or payment method.
Contact your credit card provider or payment service, as processing times may vary.
If you still have not received your refund, please contact us at [EMAIL ADDRESS] for assistance.